Returns & Cancellation

Introduction

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number +91 00000 00000) or Email (mail@theglowart.in).

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for Return:

Please notify us of receipt of a Damaged / Defective product within maximum 6 hours of delivery.

Products/Items should be UNUSED.

Products should be returned in their original packaging, in the same condition in which you received it. Product must also be in its original package.

It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

To complete your return process, we will need a receipt or proof of purchase or invoice copy.

Refunds:

We will process the refund after receipt of the product by The Glow Arts or its business partners, if any. All refunds will be routed through original payment gateway, or any other bank debit or credit cards accounts after adjusting the cancellation charges. Refund will be processed based on the mode of payment of the order.

Orders paid by credit / debit card will be refunded by credit back to the credit / debit card within 7 working days and the refund will reflect in the next statement.

Orders paid by net banking accounts will be credited back to bank account

Once your return is received and inspected, you will receive an email about the status of your return. In case, your return has been accepted, the refund amount will be processed immediately. A credit will be automatically applied to your credit card or original payment method within 5-10 working days.

Exchanges, if any:

Products are non-replaceable as they are customised art forms. If you need to exchange your product for the same item, then send us an email at mail@theglowart.in.

Only unused and unboxed packages are eligible for exchange in case of incorrect delivery or logistics error.

Cancellation Policy

Cancellations will be considered only if the request is made within 24 hours of placing an order

No cancellations are entertained for those products that The Glow Arts markets on special occasions having discounts or deals or offers etc. These are limited occasion offers and therefore cancellations are not possible.

No charges are applicable if cancellation is made immediately after placing the order. 2% of the order value will be deducted in case cancellation is made after the product is out for delivery. A cancellation fee of 5% of the order value will be applicable if the order has been already dispatched.